Our mission is to be the best Retail Consultant / Manufacturer’s Representative Agency serving the Northwest, California, Alaska, and International territories. We strive to achieve that goal by investing in quality sales staff, hiring outstanding sales administrative assistants, emphasizing the excellence of our overall support staff, and forging solid relationships with partners, brands and clients. At Koval~Williamson, we embrace doing business with integrity, foresight and efficiency…continually bringing our clients and brands the absolute best possible services.
Koval~Williamson is a full-service manufacturer's agency specializing in all sales aspects, from production to retail shelf. We stand out from the rest because we are dedicated to superior sales support, backed by knowledgeable, capable and outstanding administrative assistance.
Established in 1983, Koval~Williamson has successfully serviced and represented the Western United States for over 30 years. Our unprecedented growth and success is directly linked to vision, professionalism, anticipating opportunity, knowledge, relationships and diversity.
Our foundation is the people that make up our entire team, coupled with the relationships we have forged with our brands and clients. In addition to being a dynamic Marketing, Sales and Manufacturer's Representative Agency, Koval~Williamson specializes in Customer Service, Store Services, Forecasting, Manufacturer's Consulting and Business Administration. At Koval~Williamson, we embrace doing business with integrity, foresight and efficiency, continually bringing our clients and brands the absolute best possible services.
Without question our team is the most experienced, informed, and capable Sales and Administration Staff in the Western United States today. Dedication to product knowledge, factory/account relationships, product training and customer service are key emphasis that Koval~Williamson adds to the value equation.
Koval~Williamson anticipates opportunities, and envisions fulfilled sales, using consistent and proven sales methods, customer service, timely logistics and by maintaining effective factory-to-customer rapport.
Depth of knowledge is another highly valued asset that Koval~Williamson brings to our partners. Our team has an unsurpassed combined experience pool to exceed our partner’s expectations. When you contract with us, you gain instant access to this valuable business asset.
If products, quality, pricing, product knowledge, customer service and/or value are basically all equal…a buyer will always purchase from those with whom they have experience, someone on whom they can rely. Many of our account executives have either spent their entire 30+ year careers at Koval~Williamson, or have split their career between Koval~Williamson and the customers they currently serve. When you contract with Koval~Williamson our combined wealth of knowledge is immediately available to add value to your business.
Koval~Williamson maintains a diverse customer base and product mix, devoting equal emphasis to small and large customers alike. We believe in treating all customers with superior sales coverage, respect and customer service. For example, when our company was formed, accounts such as Costco and Amazon were not yet in business. Fast forward a few years…we took them very seriously when they were in start-up mode. Now Costco and Amazon are our largest customers, and we are one of their largest manufacturers’ consultants.
Koval~Williamson Agency’s primary business is sales, customer service and consulting services.
On the subject of Consulting Services, some brands prefer to manage their sales and customer service internally. However dealing with complex and unique customers such as Amazon, Costco, Kroger, Fred Meyer and William Sonoma can be difficult, confusing and miscues are costly. Windows of opportunity are frequently missed by principals that are not dealing with customers on a daily basis. For these reasons many manufacturers require local and experienced assistance. K~W has this customer and market specific knowledge.
Our 60+ employees have a combined West Coast business experience of over 500 years.
Our sales and customer service staff includes former factory sales managers, former regional buyers and store managers.
Our largest customers (Costco & Amazon) were not in business when Koval~Williamson was formed over 30 years ago. We can accurately say “we grew up with our retailers”.
Please contact ANY K~W principal or VP for further information.
Representing manufactures in consumer products, Koval~Williamson is a full service manufacturer’s representative dedicated to servicing the needs of the manufacturers and the accounts. A key aspect of excellent representation is the diversity in the categories of products that we represent. The diversity in relationships provides Koval~Williamson a significant advantage as buyers move from one category to another.
Koval~Williamson represents major manufacturers within these categories:
Covering the Market – Our relationships are broad based and solid with accounts throughout the marketplace, because we professionally service our factories and customers. We accomplish this by successfully expanding into other markets outside of the Pacific Northwest. Our qualified and experienced personnel know the market and our customers and are continually working to find new avenues of business. We have dedicated and professional people that team with the factory and retailer to make the consumer experience the best available. With over 30 years in the business Koval~Williamson knows how to market your products, we don’t sit back and wonder what happened, we make things happen!
We looked at marketing agencies in other areas that would fit our style and philosophy. Thereafter, we would either incorporate them into Koval~Williamson, or establish an affiliation to service the market. As a result, we have full service offices on the entire western seaboard.
Koval~Williamson has been a pioneer with this class of trade since 1983. Today Costco and all the divisions of Costco are some of our largest customers and we also manage manufacturers at Cost U Less (headquartered in Bellevue, WA) and PriceSmart (San Diego, CA). Additionally we conduct Sam’s Club business (with a sister organization based in Arkansas). We manage business with ever growing e-commerce divisions with each of these accounts. Our strengths are our diversity in category coverage, experience with this class of trade and our relationships that date back to 1983. With each of these Club partners we assign a team of sales professionals along with a focused customer service and administrative support team.
Koval-Williamson recognized early on the importance that e-commerce would play in the retail marketplace. In 1997 we started a new business development team solely focused on the e-commerce channel. Being based out of Seattle during the early dot-com frenzy, helped us to understand and develop winning strategies in an ever changing e-commerce world. Today, Amazon.com is our company’s largest and fastest growing account. We have a dedicated team of 9 people that handle Amazon.com alone. We were one of the very first general merchandise companies to get our factories products listed on Amazon in 1999 when they first announced that they would expand into more than just books, music, and media. Today, our executive account reps that handle Amazon have an average of 10 years selling experience to Amazon. We are the experts in all things Amazon. However, we don’t just stop with Amazon. We have also been very successful with Costco.com, Walmart.com, Drugstore.com, Zullily.com and Zappos.com just to name a few. We currently call on over 20 e-commerce companies in our region and have seen amazing growth in this category. We recognize the continued growth in this segment and allocate resources to keep up with the growth. We now have over 12 full time administrative assistants that all touch this channel of sales. Koval-Williamson can help your company formulate the winning game plan to market and sell your products online effectively.
Fred Meyer/Kroger and Bi Mart are two of the largest accounts within this category that we manage. Many other Western Mass Merchant chains have disappeared due to the consolidation of retailers and the expansion of Wal-Mart and Target. However we continue to experience sales increases each year with these large customers. Our line diversity is key to our success. As buyers move from one department to another…they will always find a Koval~Williamson teammate selling to each department. Because we can marry relationships with buyers we seldom lose sales traction as category buying changes occur. Team coverage is another factor with these large merchants. Some of our teammates previously worked for these customers as buyers and some have called on them for over a decade.
Koval~Williamson grew with this class of trade from day one of our beginning. Ernst, Pay-n-Pak, Eagle and Home Depot, these were the major accounts that we grew with (and subsequently watched leave our territory). We recognized early on that success would only come from also focusing on the regional accounts, distributors and e-com customers that are based here in the west. We are fortunate to have a strong foundation of accounts that fall within this arena throughout the Western United States. Our knowledge in hand / power tools, lawn / garden, electrical, plumbing, housewares, and seasonal outdoor living places Koval-Williamson as valuable partner with our independent, chain and distributor customers
Mission-Koval-Williamson’s Premium Incentive Division has developed strong partnerships with some of the best known brands in the market. We provide our customers with options to help them gain attention, cut through the clutter, as well as get their message heard with reward and recognition.
Our goal is to be the top Retail and Premium Incentive sales consultant/manufacturer’s representative serving the Northwest, Alaska, Oregon, Idaho and Northern California. Forging solid relationships with partners, brands and clients, allows us to bring the absolute best possible services while doing business with integrity, foresight and efficiency. We invest in a superior sales staff and a remarkable administrative support team that is the power behind our success and the catalyst that will drive your business.
Roy Koval is a Northwest native and attended school in Seattle. After serving in the US Army, he joined the business world and held positions at retail, distribution and sales. After graduating from STI College in 1968, Roy joined a NW Manufacturer’s Representative and managed the Washington and Alaska markets. In 1982, Roy resigned from that agency and co-founded Koval Marketing Inc.
In the early 90’s, Koval Marketing expanded to become Koval-Williamson and Chuck Williamson became President of Koval~Williamson. Today, Koval~Williamson covers the Western States marketplace and employs over 50 full time employees. Roy may be contacted via e-mail at firstname.lastname@example.org.
Chuck Williamson started his career working retail in Seattle with an emphasis on chasing shoplifters. Chuck joined Roy Koval in 1982 leading to the formation of Koval Marketing. From 1984 until 1999 Chuck managed our Oregon office, working primarily with Fred Meyer, Bi Mart, and Payless. In addition, he worked nationally with K-Mart and Rite Aid. It was in 1999 that Chuck and his wife Brandi moved to Seattle to help Roy oversee the day to day business of Koval~Williamson.
Chuck has over thirty years of sales and marketing experience that he shares with all that he is associated with. This experience and knowledge helps his associates, manufacturers and retailers formulate programs and products to maximize sales and profitability. Much of his time is dedicated to working with brands to develop products and packaging for Costco from start to finish.
Chuck and his wife Brandi have two children: Chris who joined Koval-Williamson in 2009 and Ryan, who is in the U.S. Army stationed in North Carolina. They have a beautiful daughter–in-Law (Laura) and granddaughter (Chloe) who are in N.C. with Ryan. Aside from the obscene fervor that he displays for his beloved University of Oregon Ducks and Seattle Seahawks, Chuck has been in search of the perfect golf swing for a number of years. Alas, this journey continues to be a work in progress. Chuck may be contacted via e-mail at email@example.com.
Brandi Williamson is the Chief Financial Officer and a Costco Sales Representative for Koval~Williamson since 1999. Brandi graduated with a Bachelor of Science degree majoring in Psychology from Portland State University. She has also worked for and with the non-profit sector for many years. Her experience in administration and sales helps her fulfill the needs of accounts and manufacturers alike. Brandi may be reached at firstname.lastname@example.org.
Scott Dustin has been with Koval~Williamson since 1992. He is currently the General Manager for the Amazon.com Business Development Team at KWA. He has been calling on Amazon.com since 1999 and is considered to be a top tier sales rep at this account. Over the course of his career he has called on many major retailers including Drug Emporium, Eagle Hardware, Home Depot, Lowes, Costco and now Amazon.com. When he is not working, Scott enjoys spending time with his family, wife Shannon and his 2 year old son, Duke. He also donates his time and coaches an 8th AAU basketball team. Scott may be contacted via email at email@example.com.
Dawn Kleser is the Koval~Williamson Executive Vice President and a Sales Representative. In addition to sales responsibilities, Dawn is the General Manger for the Oregon office. Dawn joined the company in 1993 following a successful career as a buyer for a multi-state regional retailer. Throughout her career, Dawn has acquired expertise in sales, operating strategies, management, and personnel. She has product experience across a wide range of categories including Housewares, Home Décor, Outdoor seasonal, Consumer Electronics, Sporting Goods, and Specialty Foods. Dawn may be contacted via e-mail at firstname.lastname@example.org.
Ryan Verne joined the Koval~Williamson team in 2006 and worked his way through Southern California performing sales, service and administration responsibilities for key Hardware, Lawn and Garden accounts. Now he has taken his exceptional skills and moved into the Northwest, joining our Oregon-based team. His goals are to continually gain well-managed product placement and enjoy success through long lasting relationships benefiting both the account and the vendor partners. His background is steeped in tradition in the industry as he followed his father’s and grandfather’s footsteps into hardware sales. Ryan originally started out in distribution and retail outlets and easily added e-commerce and home centers to his expertise. You may contact Ryan at email@example.com.
Don Scorgie joined Koval~Williamson as a Sales Representative in 1986, specializing in food and candy sales. His current market coverage includes all Costco Wholesale regions, Bartell Drug, BiMart and Sam’s Club with a primary focus on pet, food and candy lines. Don may be contacted via e-mail at firstname.lastname@example.org.
Mark Bacik has been in sales in the hardware industry since 1986. He is currently the Corp Sr VP and General Manager of the Hardware and Seasonal categories for Koval~Williamson after joining the company in 2005. He has been in the independent representative business for many years and his background with several manufacturers includes ten years with Black & Decker, as well as several with Cooper Tools and Weslock. He has a wide knowledge of the key customer base with all west coast customers, and has built a solid, trustworthy reputation with the likes of Jensen Distribution, Costco, Grizzly Industrial, and with customers in Alaska. Mark may be reached at email@example.com.
Craig Verne is the General Manager of the Hardware and Home Improvement division in Southern California for Koval~Williamson. Craig is with one of the premier Independent Representatives Groups in the country, focusing on the Western states. He has over twenty-eight years of experience within the Home Improvement, Lumber, and Building Materials channels, and of late the Ecommerce business. Craig has been involved with major products and categories placements for the Home Depot’s western division, specifically within the Plumbing (Dimplex) and Paint Sundries Departments. (Kimberly Clark). Craig may be reached at firstname.lastname@example.org.
John Bell has been with Koval Williamson since January of 2013. Most of his career he was dedicated to Costco Wholesale. He began in the warehouse working in all areas for 6 years and advanced to the Buyers Office for the next 7 years. He developed his expertise in building items for Costco from the ground up, including packaging and display ready pallets. A great deal of time was devoted to working with manufacturers and touring their facilities.
The past 5 years of John’s career has been developing his broker’s knowledge. He was exclusive to Costco Corporate and all the regions of Costco; selling brand names and developing new items under the Kirkland Signature label.
John now uses his expertise and knowledge in building and developing items for: Pet, Sundries, Dry Groceries, Freezer, and Deli for the national club/warehouse chains: Costco, PriceSmart, Winco, Cost U Less, and many more.
You may contact John via email: email@example.com.
Mark Brown primarily calls on the Kroger Enterprise in the retail business and our Premium Incentive customer channel. Prior to joining the Koval~Williamson team in 2006 he was Sales Manager for one of the largest annual, perennial and poinsettia growers in Oregon; selling to a variety of large garden centers and nurseries. He started his career with the Fred Meyer division of Kroger where he spent 14 years in positions ranging from store manager, regional supervisor and buyer. His background is in retail/wholesale management and purchasing where he gained valuable knowledge on how to treat customers and employees with respect and honesty. His entire professional career has been spent working all aspects of retail and our Premium Incentive brands. His twenty-seven years of experience have allowed him to build solid relationships with buyers and merchandise managers as well as Marketing Managers for some top brands on the west coast.
You may contact Mark via email at firstname.lastname@example.org.
Lisa Hayhurst joined the Koval-Williamson team in 1999 starting in administration and moving into sales. She has twenty years of hands-on experience working with accounts and factories. Lisa currently calls on Fred Meyer, Kroger and Bi-Mart. Lisa has strong relationships with her buyers and is noted for her great follow up. You may contact Lisa via email email@example.com.
Jeff Iverson joined Koval~Williamson as service rep in 1998 and soon was appointed Service Manager for Koval~Williamson’s service group at Home Depot for the Western Region Division. From this position he became a sales rep and is currently working with Electrical Distributing Inc selling the Weber Stephen Products LLC line, helping build this account into one of Weber Stephen premier distributors in the U.S. He also sells to BiMart stores located in Eugene, Oregon that boasts over 76 stores throughout the Northwest. He continues to grow the sales with his accounts and has a great working relationship with all of his buyers. He was voted Sales Rep of the Year at BiMart in 2008 which is an accomplishment that he is very proud of. Contact Jeff at firstname.lastname@example.org.
Jeff Knops has been working with national retail accounts since 1992. Jeff’s experience includes years as an independent sales representative as well as being the Director of Sales for a Division of a $7B corporation in addition to several start-up and entrepreneurial ventures. Jeff also has experience in category management with three of the largest retailers in the world. This unique back ground gives him a solid base of knowledge relative to west coast and national retailers. Jeff may be contacted via e-mail at email@example.com.
Suzette Thomas is currently an Executive Assistant / Sales and has been with Koval~Williamson since 1994. During her tenure, Suzette has put customer satisfaction first by ensuring all products represented are marketed professionally for the factory and customer through her administrative work. Suzette’s passion is to continue to build relationships which partner our factories, accounts and our sales and support staff together. Suzette may be contacted via e-mail at firstname.lastname@example.org.
Ray Koval has been with Koval~Williamson since 2001 working as a territory manager. He has called on local and national accounts in Idaho and has been working the regions of Costco for categories ranging from pet, sundries, deli, freezer and dry grocery. He has working knowledge of the national and regional chains Amazon, Winco Foods and Albertsons and is focused on private label opportunities. He is also working for Weber Stephens in their special market division calling on premium accounts for major brands. Ray may be contacted via e-mail at email@example.com.
Kent Lindor has a broad background in sales and marketing over the last 30 years. A native of the Seattle area, he has worked with world class companies such as Paccar, Microsoft, Nordstrom and Costco Wholesale. Products represented include; software, apparel, organic foods, automotive, hardware, lawn/garden, toys, house wares and sporting goods.
Although involved as a principal in a number of start-up ventures, Kent’s primary focus has been on Costco Wholesale. His relationship with Costco goes all the way back to the first club opening in 1983. Kent worked for Koval Marketing for a number of years in the 90’s and rejoined the company in 2010.
Suzy has worked in the Manufacturer’s Rep Industry for 16 years. Prior to this she was a Manager at Albertson’s for 16 years. Suzy strives to continue to give outstanding customer service to our accounts and continue to build a great relationship between the factory and accounts and our sales staff.
Bianca Bryant has been a valued member of the Koval~Williamson sales team since 2005 working with e-commerce and grocery accounts in all categories of trade. She has over thirteen years experience in the telecommunications field performing product design, development, and application. Additionally, her background includes vast knowledge in business development, management, administration, sales and marketing. You may contact Bianca via email at firstname.lastname@example.org.
Brad Kleser is a sales account executive. He came to Koval~Williamson in 2007 after spending over 17 years in the grocery business working for Safeway; where he developed outstanding organizational, management and people skills. Brad’s retail background has allowed him to become a valuable resource, as he understands the demands and changing environment in the retail sector. He successfully sells to and maintains Grocery, Hardware, Electronics and E-Commerce accounts in Northern California. Brad can be contacted via e-mail at email@example.com.
Over the years I have worn many hats. I have spent 8 years in the construction industry including both commercial and residential. I have covered building, painting, electrical and fire-proofing. My experience in sales goes from retail sales varying from selling S.C.U.B.A. diving equipment (5 years) to working at Ernst Home Improvement Centers (2 years). I was a wagon jobber in the automotive sector (3 years) and sold machine cutting tools to machine shops (for 2 years). I spent over 10 years in the service rep industry starting as a service person with Team Marketing, then moved up to management covering the Western U.S. (everything west of El Paso, TX, including AK and HI) for a company called Q.M.G. and then M.M.I. My interests outside work include golfing, fishing, hunting, woodworking and a host of other outdoor activities. Brady may be contacted via e-mail at firstname.lastname@example.org.
Bobbye Day has worked in the Manufacturers Rep Industry for thirty-three years. Her background is diverse and includes administrative and sales support, advertising, accounting, and sales. In 1999, she entered into the role of sales pioneering new vendors and establishing business with retailers on the West Coast including Alaska and Hawaii. Bobbye is now calling on Major West Coast Retailers, Distributors and divisions of Costco Wholesale and has been a valued member of the Koval~Williamson team since 1983. You may reach Bobbye via email email@example.com.
Carissa recently came to work with Koval~Williamson after spending over 25 years with Albertson’s.
Carissa may be contacted via email at firstname.lastname@example.org or by phone in our Idaho office at (208) 375-2626.
Chris began his adventures with the Koval~Williamson team in 2001 providing service to retailers & co-ops such as Home Depot, Lowes, McLendon Hardware as well as managing sales growth at hardware distributors, e-commerce accounts & many independent/specialty houseware & hardware accounts across Washington. He left in 2004 to continue his education & pursue other opportunities in the nightlife, health & fitness industries. In 2009 he returned to Koval~Willamson & is now primarily working with our Amazon.com Business Development Team. When he’s not navigating the information super highway of Amazon, Chris pushes his physical abilities to the limit in weight-training, boxing, muay thai, running, HIIT, cross-fit & many other intense sports. One day he plans to become an avid golfer….but only after he tires himself out. You may contact Chris via email at email@example.com.
Doug Wintz joined the greater Koval~Williamson team in 2005 after 20 years of experience with California’s largest drug store chain. With this experience came his skills in buying, merchandising and store planning that allow him to fully understand and appreciate the expectations and requirements of buyers and suppliers alike. With experience in hardware, seasonal and e-commerce, Doug has built strong relationships with key Northern California retailers and West Coast Distributors. He may be contacted via email at: firstname.lastname@example.org.
Jan L’Esperance has been a sales rep in California for over 40 years. Her customers include grocery, hardware and specialty gourmet retailers and distributors of housewares/home, seasonal lawn and garden, hardware and children’s products. Jan sells solutions, not just product lines, and works with her buyers to increase their business, meet the consumers’ needs, and develop lasting business partnerships. She has received several sales awards in recognition of her success. Jan and her husband Paul joined the Koval Williamson family in 1997. You may reach Jan at email@example.com.
Jeff Thomas has been with Koval~Williamson since 1998. Jeff started with the company as a service representative and merchandiser for box store accounts. He calls on independent and co-op accounts focusing on Weber. Jeff’s accounts now have grown to include Independent Hardware & Automotive, Specialty – Home & Hearth, while maintaining National Buying Co-op Group Accounts. You may reach Jeff at firstname.lastname@example.org.
Paul L’Esperance has been a sales rep for 40 years, first as regional sales director with three well-known housewares companies, where he and his regions received several sales awards. He then became a manufacturer’s representative, where he has continued to be recognized for excellence in sales. Paul’s customers include internet, grocery, hardware, gourmet specialty retailers and distributors of housewares/home, seasonal lawn and garden, and hardware products. In 1997, Paul joined with Koval Williamson, where he is currently VP of Housewares, for California. You may reach Paul at email@example.com.
Scott Hayhurst is beginning his second go-round with Koval~Williamson. In between, he spent time as a Territory Manager in the gift and hardware industries as well as the General Manager at a thriving independent hearth & barbecue shop. He has 20+ years of experience working in and selling into the retail market focusing on sales, product knowledge, service and merchandising.
He calls on the independent and co-op accounts focusing on Weber and InterDesign. Scott looks after all aspects of his accounts, including sales, merchandising, and product knowledge. His experiences in retail management has given him unique insight of the needs of his accounts. Scott is known for his great follow through, product knowledge and personable manner. You may reach Scott at firstname.lastname@example.org.
Sheila Luck joined the Koval~Williamson team in 1995. Her responsibilities include Administration, Sales Support, Weber Customer Service, and Weber Hardware Co-op sales. Sheila’s collective years of experience have developed her into the Weber specialist in Oregon. You may contact Sheila at email@example.com.
Stephanie Scott began working with the Koval~Williamson team in 2003. Her background includes thirteen years of experience working with clients, twenty-six years of retail buying skill having worked for a major Department store in the L.A. area and including five years with a national housewares distributor. The majority of her knowledge comes from housewares, small appliances, lawn and garden, food, as well as leading strongly into sporting goods and hardware. Her client base includes internet, grocery stores, specialty gourmet stores, catalog, sporting goods, lawn and garden distributors, and retail outlets. She is very professional and has been able to build successful relationships with her clients and vendors. Stephanie may be reached via e-mail at firstname.lastname@example.org. and via phone at 951-401-2246 (office) or 626-272-6484 (cell).
Tim Erwin joined the Koval~Williamson sales team in 1999. In this role, Tim looks after all aspects of his accounts, including sales, merchandising, and product knowledge. A big believer in customer service, Tim values and supports all of his accounts. Tim has more than 15 years of sales and marketing experience and began his career in the grocery industry, which included management, buying, merchandising and customer service. By closely listening to his customers needs, Tim helps them achieve their goals. To contact Tim, please email
A Washington native, Tom Loback joined Koval-Williamson as a Sales Account Executive after a successful career as a General Manager for companies such as Home Depot, Macy’s, The Bon Marché, Frederick & Nelson, and Brooks Brothers. He also served as Director of Customer Services for a Washington Public Utility.
Here at Koval-Williamson, Tom works with e-commerce, Brick & Mortar, as well as Distributors alike. Throughout his 25 year career, Tom has acquired expertise in Management, Sales, Business Development, Marketing, Promotions and Merchandising Strategies. Tom is based in the Mukilteo office, and you may reach him at email@example.com.
Traci Bratcher joined Koval~Williamson in 2008 as an Administrative Assistant.Traci’s success at providing excellent customer service in an office support role, led to her elevation to a sales position in 2013. Traci also handles inside sales support for Lawn and Garden lines. Traci may be reached at firstname.lastname@example.org.
Zach Bacik joined KWA as an administrative assistant in 2006, and has since become an expert in the world of e-commerce. Zach is an Amazon.com guru with thorough knowledge of the opportunities and limitations that arise with online sales. He is highly adept in new item creation, image work, content generation and photography, as well as the day-to-day matters of processing orders and resolving customer issues. Zach provides a key role in supporting our sales reps through catalog management and maintaining strong connections with manufacturers to ensure their needs are met and their disputes are resolved.